At Lulabelle, we are committed to ensuring your complete satisfaction with every purchase. If you need to return or request a refund for any reason, please review our detailed Return & Refund Policy below.

1. General Return & Refund Process

To initiate a return or request a refund, please follow these steps:

• Contact Us: Reach out to our customer service team within 30 days of receiving your order. Provide your order number and details of the issue.
• Return Authorization: Our team will review your request and provide you with a Return Authorization Number (RAN) and return instructions.
• Return Shipment: Package the item securely with the RAN clearly visible on the outside of the package. Send the return to the address provided by our customer service team.
• Inspection & Refund: Once we receive your returned item, we will inspect it. If approved, we will process your refund or exchange.

2. Returns for Defective or Damaged Items

If you receive a defective or damaged item:

• Report the Issue: Contact us immediately with your order number and photos of the defect or damage.
• Return Authorization: We will provide a RAN and instructions for returning the item.
• Refund or Replacement: Upon receiving the returned item, we will offer a full refund or send a replacement item at no additional cost.

3. Returns for Incorrect Items

If you receive an incorrect item:

• Notify Us: Contact us within 30 days of receipt with your order number and details of the incorrect item.
• Return Authorization: We will issue a RAN and provide instructions for returning the incorrect item.
• Correct Item: Once we receive the incorrect item, we will send the correct item or issue a refund if the correct item is no longer available.
• 4. Returns for Items Not Received

If your order has not arrived within the expected delivery time:

• Check Tracking: Verify the status of your shipment using the tracking number provided.
• Contact Us: If there are issues with the delivery, contact us for assistance. We will work with the shipping carrier to resolve the issue.
• Refund or Replacement: If the item cannot be located, we will offer a refund or send a replacement item.

5. Returns for Canceled Orders

If you decide to cancel your order after it has been placed:

• Request Cancellation: Contact us as soon as possible to request a cancellation. Orders cannot be canceled once they have been processed or shipped.
• Return Process: If the order has already shipped, you will need to follow our standard return process to return the item and receive a refund.

6. Return Shipping Costs

For returns due to defective, damaged, or incorrect items, we will cover the return shipping costs. For other returns, you may be responsible for return shipping fees.

7. Refund Processing Time

Once we receive and inspect your return, refunds will be processed to your original payment method within 7 business days. Please allow additional time for your bank or payment provider to process the refund.

8. Non-Returnable Items

Certain items are non-returnable, including:

• Final sale or clearance items
• Personalized or custom-made items
• Intimate apparel for hygiene reasons

9. Contact Us

For any questions or to initiate a return or refund, please contact our customer service team:

Email:
support@lulabelle.store

Thank you for shopping with Lulabelle. We are here to ensure your shopping experience is smooth and satisfactory!